CSE Hub App Support
Help with the Clean Sweep field and operations app.
About this app
CSE Hub is a private, internal app for authorized Clean Sweep Enterprises personnel. It is not available to the general public and requires a company account to sign in. Our crews use it for daily briefings, job management, on-site estimating, moisture documentation, and customer sign-off.
If you are a customer looking for restoration services, please use our contact page or call (410) 840-0422 instead — this page is for app support only.
Get help
Employees having trouble with the app can reach us here. Please include your name, the device you are using (iPad or iPhone), and what you were doing when the problem happened.
- Email: info@thecleansweepinc.com
- Phone: (410) 840-0422
We respond to app issues during normal business hours. For an emergency on a live job, call the office directly rather than emailing.
Common questions
I can’t sign in
The app uses your Clean Sweep Microsoft account, the same one you use for email, including its multi-factor prompt. If your password has expired or your authenticator is on a replaced phone, that has to be sorted on the account before the app will let you in. Contact the office and we can check your account.
How do I install it?
CSE Hub is distributed privately to our team — it is not listed in the App Store, so searching for it will not find it. The office issues an install code to each employee. If you have not received yours, or your code does not work, contact us at the address above.
My photos or readings have not synced
The app is built to keep working without a signal — on a job in a basement, work you save is queued on the device and uploaded when you get service back. The connection indicator on screen shows whether anything is still waiting. If it stays stuck after you have had a good signal for a while, tell us and include roughly when the work was done.
Privacy
See the privacy policy for how we handle information in our apps and on this site.
